Privacy Policy

Welcome to Patio Comfort Shop (“we”, “us”, or “our”). At patiojoyful.com, we are committed to protecting your privacy while providing premium outdoor furniture and grilling solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Identification Information: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase.
• Transaction Information: Details about products you purchase, order history, and payment method.
• Technical Data: IP address, browser type, device information, and operating system.
• Usage Data: Pages visited, time spent on site, clickstream data, and other browsing behavior.
• Communication Data: Records of customer service inquiries and your preferences in receiving marketing from us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for our premium outdoor furniture and grilling products
• To provide customer support and respond to your inquiries
• To improve our website, product offerings, and customer experience
• To prevent fraud and enhance the security of our payment systems
• To send you marketing communications (where you have consented)
• To comply with legal obligations and enforce our policies

3. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist in operating our website, processing payments (Visa, MasterCard, JCB, PayPal), shipping products, and providing marketing services.
• Legal Requirements: When required by law or to protect our rights, such as responding to subpoenas or preventing illegal activities.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We do not sell your personal information to third parties for their marketing purposes.

4. International Data Transfers

As we serve customers worldwide (excluding some Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

5. Data Security

We implement robust security measures to protect your information:

• 256-bit SSL encryption for all data transmissions
• PCI-DSS compliance for payment processing
• Tokenization technology to protect payment details
• Regular security audits and monitoring
• Limited access to personal data on a need-to-know basis

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data under certain circumstances
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request we limit how we use your data
• Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and shopping cart
• Analyze website traffic and usage patterns
• Deliver targeted advertisements (with your consent)
• Improve website functionality and performance

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect certain website features.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy regularly.