Term and Conditions

Welcome to Patio Comfort Shop! These Terms and Conditions outline the rules and regulations for using our website (www.patiojoyful.com) and purchasing our premium outdoor living products.

1. Website Use

1.1 Eligibility

To purchase from Patio Comfort Shop, you must:

• Be at least 18 years old
• Have a valid payment method we accept (Visa, MasterCard, JCB, or PayPal)
• Reside in a region we serve (excluding certain Asian and remote locations)

1.2 Account Responsibility

If you create an account with us, you are responsible for:

• Maintaining account confidentiality
• All activities under your account
• Providing accurate and current information

2. Products & Services

2.1 Product Descriptions

We take care to accurately describe our outdoor living products including:

• BBQ Grills & Smokers
• Patio Furniture Sets
• Outdoor Dining Solutions
• Shade & Umbrella Systems
• Grill Accessories

However, slight variations in color or design may occur. Product images are for illustrative purposes.

2.2 Product Availability

All products are subject to availability. We may limit quantities and discontinue items without notice.

2.3 Custom Products

The following custom products cannot be returned unless defective:

• Built-In Grills
• Post Grills
• Any product modified per customer specifications

3. Orders & Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to:

• Accept or decline orders at our discretion
• Limit or cancel quantities purchased per person/household
• Verify payment information before processing

3.2 Pricing

All prices are in USD and exclude applicable taxes/duties. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at checkout. Your card will be charged when we ship your order.

4. Shipping & Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email.

4.2 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

4.3 International Considerations

Customers are responsible for:

• All customs duties, taxes, and import fees
• Complying with local regulations

We cannot ship to certain Asian regions and remote locations.

5. Returns & Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided:

• Product is unused in original packaging
• All parts and documentation are included
• Proof of purchase is provided

5.2 Non-Returnable Items

The following cannot be returned unless defective:

• Built-In Grills
• Countertop Grills
• Post Grills
• Assembled/installed products

5.3 Return Process

To initiate a return:

1. Contact us within 15 days at [email protected]
2. Provide order details and reason for return
3. Wait for approval and instructions
4. Ship item back using provided label

5.4 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on this website (text, images, logos, designs) is the property of Patio Comfort Shop and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without permission
• Use our brand name or logos without written consent
• Scrape or systematically collect content from our site

7. Limitation of Liability

Patio Comfort Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Product misuse or improper installation
• Delays beyond our reasonable control (natural disasters, strikes, etc.)
• Customs delays or refusal of shipments

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product(s) in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

9. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

10. Contact Us

For questions about these Terms or your order:

Patio Comfort Shop
3356 Karen Lane
Portland, US 97218
Email: [email protected]